Saturday, December 22, 2012

Mentorship Programs Improve Employee Retention

IF YOU could REDUCE your average employee turnover rate from 27.6 percent to 2 percent, would you put a Mentorship Program into place in your organization?


One of the very impressive examples mentioned by Professor David Clutterbuck at a conference on the merits of having a mentorship program came from the results of a program conducted at GlaxoSmithKline.

Before merging with Glaxo, SmithKline Beecham established a mentoring program within a number of their European, American and Indian operations. The Finance division in Europe saw a need to help employees increase their visible within the organization. While highly competent, it seemed that many of the employees were not advancing in their careers as opportunities opened for promotion. A mentorship program was introduced with a series of lunch sessions. This provided a broad base of employees with a better understand of what mentoring involved and how they could participate. Following the introduction, over 200 employees attended a half-day training session at which more details were discussed.

Fast-Forward to the review of the program - and the results were impressive. In their assessment, it was found that the majority of employees had established a self-development plan that included activities to increase their profile. In addition, a quarter of them were actively networking. The survey indicated that 95 percent of the mentors believed they had grown as a result of having been a mentor, and that the experience they  gained could be applied within their normal roles. Many of the employees achieved a promotion within the following two-year period.
 
Another interesting outcome, and the one we wish to highlight in this post, was the very positive and significant impact that mentorship had on retention levels. In the first year of the program, the average turnover among the company’s finance employees in Europe was 27.6 percent. However, for those who had participated in the mentoring program, whether they had been Mentors or Mentees, it was just 2 percent. In the year afterward, the figures were 35 percent and 7.5 percent, respectively.

Professor Clutterbuck further remarked that it was not necessarily those who were committed to the company that joined the mentoring program. Rather, it appeared to be those who thought that mentorship would give them an advantage in future career placements that joined. They felt that mentorship skills would help them find future positions (elsewhere) in their career development!

About Professor David Clutterbuck - David Clutterbuck Partnership   
Professor David Clutterbuck was one of the very early pioneers of mentoring and coaching. Author of 55 books, a third of them on coaching and mentoring themes, he is visiting professor at both Sheffield Hallam and Oxford Brookes Universities. David co-founded the European Mentoring and Coaching Council and chairs the International Standards for Mentoring Programs in Employment.  


What are your comments regarding the value that a Mentorship Program can provide to organizations?

Thursday, November 8, 2012

Mentorship Helps Business Secure $250,000 in Equipment Funding

We've often heard of how difficult it can be for entrepreneurs to get the financing they require to start or expand their businesses. Would you be willing to rework your business plan if it could improve your chances of success? Let me introduce you to my friend and former colleague, Norm Greenwood. 
Norm Greenwood has been involved with the small business community for over 25 years.  Norm has assisted, counselled and mentored hundreds of businesses of all sizes and in many areas.  He has also taught at various educational institutions including Northern Alberta Institute of Technology (NAIT), the NAIT Entrepreneur Center, Grant MacEwan University, and the University of Alberta.  His business and mentoring skills have been recognized across Western Canada and among his peers.
After reading this account, please read my note at the end of this post regarding a special video clip that provides some additional perspective on this story.
Now, here's a great story that Norm shares:

I was working as a volunteer mentor with the TEC Edmonton VenturePrize Business Plan Competion. I received a call from an individual who was looking at starting a very unique company that would be working in the media, electronics field. He had been working for a large firm that did electronic background work with ads, films and other such media clients. He was highly skilled in his field and knew that his expertise would be needed by a small market in Alberta and maybe western Canada.

He registered for the VenturePrize program and took the required sessions. He then developed his first Business Plan and a first meeting was arranged. Just a quick side note here ... at the time I was working with the Alberta Government as a Senior Business Consultant and the Department had 2 very bright co-op students working with the unit. Both students were taking Business and Marketing so I asked the client if he would allow me to bring these 2 students on-board as part of the team to work on his project. He was happy to have the students assist with his plan and the students were trilled to work with an actual client and real business plan. 

At the first meeting, the client presented his business plan and went over the package in some detail. As the advisory team, we asked various questions for our clarification. We spent a lot of time just going over various sections as well as the market for his services. The client had a very rough business plan. It was incredibly detailed around the technical side of the business, but contained very little on all the other key areas that would be required by the program and other parties. His objective was to secure $250,000 in financing for the purchase of some key electronic equipment. The client had some assets, but his main collateral was his technical knowledge and personal contacts in the sector.

The meeting went fairly well. The client understood the 'next steps' and that the next meeting would get down to the nuts and bolts of building a business plan that would be more suitable for the program. The students were so excited after this meeting that we ended up sitting around for a few hours discussing what happened, how to proceed with the client and their roles. Each student was given a specific area to review, asked to come back with recommendations and, if possible, examples for the client.

The next meeting was a tough one.  We had to tell the client that his business plan was really a technical 'how to' document and not a real business plan.  The second meeting with the client was the real deciding meeting.  We laid out our views, recommendations and asked the client if he was prepared to accept our advice and rewrite his business plan with our suggestions. The client was a little taken back that we were not totally impressed with his plan, but after some good discussion, did agree that his plan lacked some key areas.  He agreed to take our advice to go back and think things over.  At this point it was now up to the client to decide what he wants to do, or not do.  To his credit, the client called back in a few days and stated that he agreed with most of our suggestion. He would now do a major rewrite of his business plan that would reflect our advice.

The client called about a week later and stated that he had an updated version of his business plan and would like the team to review this new package.  We met with the client and were really surprised that he had incorporated all of our suggestions. He actually had a new draft business plan that started to look like a real business plan, complete with all the key areas identified and addressed.  Again we reviewed the plan and offered some new suggestions for him to consider. We had four additional meetings with the client. Each was a positive experience as we worked to refine the information in the plan. The students were learning a whole new side to business and how to work with a real client.

The client finally had a plan that he submitted. He did not win the business plan competition but the story has a happy ending. This fellow was able to approach his own bank, who reviewed the business plan and actually gave him the money required for the needed equipment.  The Bank stated they were very impressed with the plan as it laid out all the areas that they required for the loan.  The client was totally pleased and stated that he would never have been able to meet the bank requirements if he had not listened to the team.  The client also invited the team to his open house and they continued to work with me for about a year, just to keep him on the plan.

Thanks for sharing that story Norm!  For another perspective on this story and other insights,
Norm Greenwood provides some interesting comments in the video interview that we did with him several months ago. Feel free to view that video on our YouTube Channel. 


Wednesday, October 24, 2012

MORE - "Stories that Mentor"

"Stories that Mentor" - One Year Later!

It's hard to believe that a year has passed since we started this unique series of video clips on our YouTube Channel.   "Stories that Mentor" - is focused on gathering a wide variety of stories that convey a deeper level of wisdom and learning to audiences. Not surprisingly, these short video clips have also been some of our most popular!
 
Several stories are still in the works, but our most prolific story teller has been my friend, Dan Jelinski (Wisdom Speaks). Dan is a gifted storyteller, who continues the passing on of wisdom through oral tradition - story telling!  

It was also a privilege to spend some time with Dr. David Clutterbuck, one of the very early pioneers of mentoring and coaching. David has authored 55 books, a third of them on coaching and mentoring themes! David co-founded the European Mentoring and Coaching Council and chairs the International Standards for Mentoring Programs in Employment.

Here is a quick recap of the wonderful stories we have collected for this series to date. Simply "click" on the title of the story to view the short video:

      
David Clutterbuck - "A Promise Kept"    
 
      Dan Jelinski - “Everyday Heroes” 
 
      Dan Jelinski - “Bundle of Sticks” 
 
      Dan Jelinski - “The Elder and the Fireweed” 
       Dan Jelinski - “Nothing More Than Nothing”

Thank you once again David and Dan, for sharing your stories with this audience. 

More video clips on the broader topic of Mentorship can be seen on our YouTube Channel:  http://www.youtube.com/user/ProvisionMentorship


YOUR COMMENTS: If you've learned something from one of these videos, please share your insights. 

ALSO, if you've got some additional suggestions or links to other great "Stories that Mentor," we'd be delighted to hear from you.

Monday, October 8, 2012

TIPS for Improving the Relationship

Have you had a Mentor in the past?  Was that experience helpful?

How can the Relationship between a 
Mentor and Mentee be Improved?
 
If you've watched any of the video interviews that we've done with dozens of people who have experienced Mentorship you know that the process works!

* Haven't seen them yet?  Click here to view them when you've got a moment, and then come back to this BLOG Post to provide us with your comments to one of the key questions that we've asked those we've interviewed.

We're looking forward to hearing from you and sharing your comments to our audience.

To get you started, here are a few comments that we've picked up from some of our earlier interviews with people. What other comments might you add? 

BTW - Simply 'Click' on their name to view the video interview with that person.

Dave Abday suggests having regular assessments along the way. Understand when it’s time to move on to another source of input, although, a relationship often continues well into the future.

Peter Langford-Jones
says that listening and understanding are the most important keys to a successful mentoring relationship. Trust evolves out of the relationship – it grows out of mutual respect, and trust can't be imposed.  

Grant McDowell recommends
having a common idea of the objectives for the relationship. He talks about the value of using a Mentoring Agreement, either written or verbal. He also provides an example of parents connecting in a mentoring relationship. Grant suggests there is need for a clear understanding and agreement on the time frames, and that you have an exit plan for when the official mentoring period is over. When the goals for the Mentoring meetings have been achieved, the formal program is over!

Tony Bishop recommends the
development of listening skills, and learning about the other person. Find some common ground that connects the two of you together. Come prepared for your meetings, even consider sending an e-mail or phoning ahead of time to confirm what will be discussed. Tony offers several practical suggestions to help those involved in both sides of the Mentoring relationship.

Wednesday, September 26, 2012

My Mentor, Model and Hero ... with Glenn Furuya

When we think of paradise - Hawaii has to be close to the top of that list!  

Byodo-in Temple, Kaneohe, Oahu, Hawaii

While we were in Honolulu earlier this year we had a wonderful meeting and interview with Glenn Furuya, President & CEO at Leadership Works, LLC.  Glenn is an expert in leadership and employee development - serving a wide variety of clients and industries throughout the world since 1982.

We found that Glenn has an engaging and effective approach to teaching, and an ability to easily reach across cultures. With his eastern heritage, island upbringing and western education, it's no wonder that he is one of the top leadership experts and educators in his field!

In our discussion, Glenn shared some of the lessons he learned years ago from his former boss at KTA Superstores, Tony Taniguchi. It was the opportunity Tony provided to him that set a course for his life in leadership training and development. During our interview and in his full article, Glenn shares some of the many valuable lessons that he learned from his Mentor, Tony Taniguchi.

We invite you to watch the video and then read Glenn's story on his Website.


Please let us know your thoughts, or contact us if you would like to develop a mentorship program for your organization. And add your thoughts to any of our posts on our BLOG.


Monday, September 17, 2012

DEVELOPMENT of the Mentorship Relationship

Have you been a Mentor or been Mentored in the past? 

What advise would you give to
Mentors and Mentees to guide them with the Development of their Mentorship Relationship?
 
If you've watched any of the video interviews that we've done with dozens of people who have experienced Mentorship you know that the process works!

* Haven't seen them yet?  Click here to view them when you've got a moment, and then come back to this BLOG Post to provide us with your comments to one of the key questions that we've asked those we've interviewed.

We're looking forward to hearing from you and sharing your comments to our audience.

To get you started, here are a few comments that we've picked up from some of our earlier interviews with people. What other comments might you add? 

BTW - Simply 'Click' on their name to view the video interview with that person.

Craig Hutscal says that as with a friendship, Mentorship requires frequent contact in order for it to get started, to figure out your common interests, and share some of your struggles. Business aspects need to be shared in an environment of trust, a place where participants are willing to give honest and open feedback, and are willing to take the time necessary to talk about both their successes and failures.

Tony Bishop encourages those involved in Mentorship relationships to work on developing their level of comfort and trust with the other person. Start with the sharing of information. Try a few of the ideas offered by the other person, discuss what happened and what was learned. Keep in mind that it is the Mentee/Protégé who is responsible to make any decisions that need to be made. Mentors supply options and concepts to explore, but the decision is up to the business owner/or person being mentored.

Dave Abday recommends celebrating milestones along the mentorship journey. Asking great questions will help both Mentor and Mentee discover the best way for them to proceed. David talks of how both parties will definitely benefit from the Mentorship relationship. He talks of having several Mentors, with each adding value into various aspects of the Mentee’s life: personal, business and spiritual. David also provides some excellent examples of both the Mentor and Protégé benefiting from the relationship, through his wonderful personal anecdotes.

Dan Gaynor encourages Mentors to help the Protégé develop a sense of purpose. Dan talks about the importance of simplicity versus complexity in Mentorship relationships.
 

  • Beginning – the importance of taking an interest in the other party and encouraging them to grow,
  • Establishing – Set some goals for the relationship and establish a schedule for your meetings, making every effort to keep those meetings;
  • Strengthening – to keep growing, it’s important to keep learning, be open about what's working in the relationship, and get to know each other over time;
  • Transitioning -  Dan poses the question: “Do these relationships need to end? He then talks about one of his personal mentorship relationships where they still periodically connect - even after 10 - 15 years! The nature of the relationship changes, but the contact is still maintained.

Dan asserts that mentoring relationships can definitely be mutual beneficial and that the right Mentor can inspire growth.

Saturday, September 15, 2012

"The Teacher Mentor" ... from Ian Hope

My friend, Ian Hope has been both a Mentor and a Mentee.  Beyond that, Ian has also organized and implemented a mentorship program for the Maintenance Enforcement Program of Alberta Justice in the early 2000s.  He recently provided with this true story on his own experience and talks about the powerful impact that teachers can have as a Mentor. 

Ian has provided the following extract from his forthcoming compilation with Mari-Lyn Harris.  “Kindness Ripples” is scheduled to launch on November 13, 2012 - World Kindness Day.  

Here is Ian's story: "The Teacher Mentor"


When we think of the word ‘mentor’, school teachers are not the first occupation that may come to mind.  But in truth, good teachers also mentor and when they are in that role, they can make a huge contribution to the lives of their students.  Let me share with you my story about a remarkable teacher who did just that for me!
It was a sunny afternoon in early May, 1968 when I was finishing off my grade 12 at Archbishop MacDonald High School in Edmonton, Alberta.  I’m afraid to say that at that time I wasn’t a very motivated student even though I had passed with honors from grades 1-9.  What was the difference in those high school years?  Ok, I admit that discovering girls certainly was a factor - but an even more important reason was the fact I had started working at the age of 14 in the hotel business … with shifts past midnight and then compensating by dozing off through daytime classes.  The money was pretty good with tips and all, and I had come to believe that I could live quite well, ‘thank you very much’ with a full time job as a bellhop … really, who needs a college education I had decided!
I was at least getting by in most of my subjects but I could tell Mathematics 30 was definitely going to be my ‘Waterloo’.  On the Easter exams I had the distinction of getting the lowest mark in the school and I was quite certain of the outcome in the province-wide final exams coming up in June.  The sooner I surrendered my math text to Mr. Wayne Russell, my math teacher, the better!  I was in fact quite anxious to drop the book in his lap and get on with my life and future working in the hotel industry!
At the end of class, I waited for all the students to leave, apprehensive about what Mr. Russell’s reaction was going to be.  I fully expected that I would get exactly the reaction that I so richly deserved … after all I had been a pain in his side since September, sleeping at the back of the class, seldom being able to answer any question when asked - and to save face playing the ‘wise-guy’ and responding with smart-assed remarks (looking back I admit to feeling dreadful). 

I had played the expected scene out in my mind a hundred times - Mr. Russell, would at first go quiet, then look down and broadly grin, clearly enjoying the moment that he finally ‘ground me into submission’.  Next he’d take that awful book and slam it on top of his desk, boisterously telling me what a waste of skin I truly was and how he was happy to see me bail out of his class - that I didn’t appreciate the education they were trying to give me, that I was lazy and would never amount to anything anyway …  and finally, that both he and the class would be the better for my departure.
At that moment I would go speechless, (gulp) tears welling up in my eyes, and I’d finally slither out the door never to be seen by him again.  I’d then be off to my next shift at the hotel…  although shaken and humiliated, freed at last of any more ‘math’ and shed of the thought of ever graduating and going on to college … and most likely thinking to myself, ‘there, it’s done, it’s over’!  Indeed, at the time and to this day, I felt this is what I had deserved for the nuisance that I posed in Mr. Russell’s class.
Instead, I was astonished!!  None of this happened except the part about Mr. Russell initially going quiet.  He asked me to close the door … then gestured for me to sit down not far from his desk.  He shared with me a story about himself, as a young man having difficulty in high school - but in his case the problem was with Physics 30.  He said that he too had wanted to quit late in the school year just as I had … but something made him continue … he used the term ‘pulled up his socks’.  He told me that he worked his tail off for the last six weeks of the school year and actually managed to pass Physics which was the only course that could have stopped him from going on to university to eventually become a teacher.
I was stunned by his response - how could he believe in me when I didn’t even believe in myself?  I was overwhelmed.  His positivity under the circumstances really humbled me and made me think - hey, he could be right!  I started to think … maybe I can do this, perhaps I should make the effort, if not for my sake, to fulfill his expectation of me.
So after sitting a while and thinking over what he’d said, I slowly picked up the book and told Mr. Russell I’d try.  Clearly I had been deeply affected by Mr. Russell’s words that afternoon.  Finally I began to apply myself and did write the Math 30 exam at the end of June.
Well, it was in about late July when the mail came with my final marks from Grade 12 … although I wasn’t too worried about any of the other courses, I was certain that the news would be bad for Math 30, but then my gaze scrolled down the transcript to the line for Math 30.  ‘Final Mark … 56%’ it read!  I almost keeled over - I had passed!
Certain that I’d fail math I hadn’t even bothered to put in an application to attend University.  Checking with the Registrar’s office on the phone, I was delighted to find that all that was needed at the time to be admitted to the Bachelor of Commerce program was 50% in Math, and further that there actually was space for another first year student - I was off in a flash with my application!
I went on to graduate in 1972, ironically receiving honors in all of my mathematics programs over the next four years - I had made the transition and was finally growing up.  With the education I was able to receive, I landed great jobs over the years with the federal and provincial governments, and also in the oil industry.  I was able to support a wife that stayed home to raise our three kids and I had a long and successful career as a professional accountant, ending as a leadership trainer.
I often think how things might have turned out quite differently.  What if Mr. Russell didn’t have, for example, the wisdom to know that what I really needed in my life at that critical moment was not an authority figure or a teacher, but a mentor?  And what if he didn’t have the patience to speak with me so positively, knowing not only what to say but as importantly ‘how’ to say it?  And what if he hadn’t the great compassion to perform that act of kindness in the classroom?   
The years passed, but I did contact Wayne Russell to thank him and let him know how his mentoring had so dramatically improved my life - he deserved to know!  I am determined that through kind acts and the skills that I have worked on over the years to become a worthy mentor, that I too will make a difference to others, lifting them when they are down and giving them hope.  
 

MORE OF IAN:  If you enjoyed Ian's story (and we trust that you did), here is a link to his website for more information on what he is doing now …   http://www.kindness-ripples.com 
  
ALSO:
Ian Hope kindly provided some insights to his perspective on Mentoring in one of our featured video interviews on YouTube.  Click Here for a direct link to that informative 10 minute interview.

Sunday, September 2, 2012

The Dream Killers say, "You'll Never Do It" ...


... Ever had A DREAM that you wanted to accomplish more than anything else in the world? 

... Ever had people tell you that there was absolutely NO POSSIBLE WAY for that dream to be realized? 

... Ever done EVERYTHING POSSIBLE to try to make that dream come true, only to find that you were STILL, just a little SHORT OF ACHIEVING that goal?  

... Ever felt like it was totally USELESS TO TRY it again, take another chance, give it another shot?  

... Ever 'dug down', one more time, just a little deeper than you ever thought was possible to give it just - one, more, try ... ?

Rudy Ruettiger #45 for Notre Dame (1975)

Here’s a story that will rekindle your hope for the possibility of realizing your dreams – the dreams, hopes and aspirations you have, deep down inside, that others don’t believe you can achieve. The movie is simply called, “Rudy” - and it’s simply outstanding!  

If you haven’t seen the movie, and find yourself to busy to spare the two hours to watch it, maybe you can spare 15 minutes to view the YouTube overview of this wonderfully inspiring story. The real life Rudy Ruettiger tells you in his own words about his quest as he pursues his dream of playing for the famous University of Notre Dame football team. And while the story is set in the context of American football, don’t let that keep you from seeing the parallels to other aspects of human endeavour, and the powerful role that mentors can play in shaping the destiny of a mentee.

Here is an overview of the two-part video clip on “The True Rudy Story”:
Rudy is a 1993 film directed by David Anspaugh. It is an account of the life of Daniel "Rudy" Ruettiger who harbored dreams of playing football at the University of Notre Dame despite significant obstacles. It was the first movie the Notre Dame administration allowed shot on campus since "Knute Rockne: All American" in 1940. In 2005 "Rudy" was named one of the best 25 sports movies of the previous 25 years in two polls by ESPN (#24 by a panel of sports experts, and #4 by espn.com users)
          (Click on Title to view Video)

The True Rudy Story ( Part 1 )

The True Rudy Story ( Part 2 )
GAME FOOTAGE FROM THE ACTUAL GAME
          (1975 Notre Dame vs. Georgia Tech - The Rudy Play)

BONUS – If you are interested in football and would like another quick video clip from a Canadian perspective, take a few moments to listen to Canadian Edmonton Eskimo football veteran, Garry Lefebrve.  Garry is an 11-year veteran of the Canadian Football League. In my interview with him, Garry talks about some of his experiences as a young athlete moving into the professional ranks, life after professional sports, and the impact that Mentorship and Coaching have had along the way. 


A young Garry Lefebrve
Garry & Jim at golf tournament - Aug. 20, 2011

In closing, I love this quote by Sam Ewing who said, “Nothing is so embarrassing as watching someone do something that you said could not be done.”
To which, may I add, “Don’t let the things that others think you can’t achieve, keep you from pursuing the things that you were born to achieve!”
 
HOW ABOUT LEAVING A FEW THOUGHTS ON HOW TO FOCUS ON PURSUING YOUR DREAMS, IN THE FACE OF "THE DREAM KILLERS"... We'd love to hear from you!